返金ポリシー

Returns and Refunds policy

We’re a small, bespoke manufacturer. Every PCB module is flashed and function-tested before shipping. Even so, rare DOA (dead on arrival) cases can happen—we’ll look after you when they do. At the same time, we need a policy that protects our ability to keep serving the community.

How to start a return

Email info@hackitsune.com with your order number, a short note on the issue, and photos/video if something’s wrong.
We’ll reply with an RMA, return instructions, and the return address.
Please don’t send items back without an RMA.

What’s covered (and when)

DOA / damaged on arrival (we’ll help)

- Tell us within 30 days of delivery.
- Include a brief description + photos/video.
- We’ll troubleshoot fast and, at our discretion, replace, repair, or refund.
- If confirmed DOA or carrier damage, we usually cover return shipping, or may waive the return.

Change of mind / ordered the wrong thing (grace period)

Request within 7 days of delivery.
Item must be unused, in original condition, with original packaging and all parts.
Unopened items: full refund once inspected.
Opened packaging or missing parts: up to 20% restocking fee may apply.
Customer pays return shipping (unless it was our error).

Cancellations

If your order hasn’t shipped, we can cancel for a full refund.
If it’s shipped, use the return process above.

Proof of purchase (order number or receipt) is required for all returns.

Electronics specifics (important)

To qualify for return, boards must be unused and unmodified:

No soldering or rework, no cut/bent leads, no scraped pads.
No enclosure mods or missing accessories.
No firmware flashing unless we asked you to during support.
Handle with ESD care and within rated voltage/current/temperature.

Misuse or damage—reverse polarity, over-voltage, ESD events, excessive heat, mechanical stress, incorrect wiring, or flashing incompatible firmware—can cause permanent damage and is not returnable/replaceable.

Items we can’t take back

Gift cards and digital downloads (software/design files).
Customized/personalized or made-to-order items.
Single-use consumables (e.g., thermal pads once installed, pre-applied adhesives).
Items damaged after delivery due to misuse or modification.
Sale/clearance items.
Shipping charges (non-refundable unless it was our error).

If you’re unsure, email us before you ship—we’ll advise.

Refund timing

We’ll email you when your return is received and inspected, and confirm approval/denial.
Approved refunds go back to your original payment method within ~10 business days.
Your bank/card may take 3–7 business days to post.
If it’s been 15+ business days since approval with no refund showing, email us.

EU customers — 14-day cooling-off

If your order ships to the European Union, you can cancel within 14 days of delivery for any reason.

Return goods within 14 days of telling us you’re cancelling.
Items must be in original condition; refunds can be reduced for diminished value from handling beyond what’s needed to check the goods.
We’ll refund the item price (and the standard outbound shipping if you return the entire order).
Unless we agree otherwise, you pay return shipping.
Restocking fee (up to 20%) may apply to opened/handled items, incomplete returns, or returns requiring repack/inspection.

Shipping your return

Use a trackable service and pack well.
Unless we say otherwise (e.g., confirmed DOA/our error), you cover return shipping.
We’re not responsible for returns lost or damaged in transit.